Blog Entries from the WeHuntSC.com blogging crew
If you are in the Rock Hill, SC area and like to hunt then you've probably heard about (or been to) Nichols Store. Nichols Store is a corner store that has transformed into a 1-stop-shop for all things hunting. Need a deer stand, rifle, scope, seed, bad-boy-buggy, deer processor, corn, clothing, boots, etc., etc… they have it all. Though this blog entry is not so much to talk about the products available at Nichols Store, but rather to focus on 2 customer service experiences that are the reason I keep going back. Nichols Store is on the south side of Rock Hill which makes it the furthest trip for me. I drive right past Dick’s Sporting Goods and the new Academy Store and keep driving about 10 minutes just to get there. And there is a reason for me not minding those extra miles so let’s get to it.
Last year my wife got me a gift card to Nichols Store for Christmas. I held on to this gift card and didn't use it until turkey season was just about to start up. I drove down to Nichols and bought several items and when I checked out the young lady at the register told me that beyond my gift card I still owed $60 dollars. I did find this odd, but didn'tthink too much about it as I hadn't really added everything up in my head. I was more excited about using my gift card and knew I was saving money so I just handed her my credit card and she charged me $60 and I was on my way back to the house.
Later that evening I got a call from a number I didn't recognize in Rock Hill so I just let it go to voice-mail. When I checked the voice-mail it was the bookkeeper from Nichols Store. She left me a message saying that she was running numbers and realized that they overcharged me $60 dollars and that I could come back down or she could send me another gift card. I opted for the new gift card, but when I heard that message I knew that there were some good people at Nichols Store as they definitely didn't have to call me to give me money back. I’m sure many of you know that this was the right action to take, but you would probably also agree that good business practices aren't always common place this day in time. I was glad to know that honesty prevailed in this situation and I won’t forget it anytime soon either.
Seeing as how I’d had a good experience at Nichols Store I returned several times throughout the spring & summer buying mineral licks & trophy rocks for some of the bucks I’m working on this deer season. During one of my trips I saw a pistol that I liked and after doing some research I went back and bought the pistol. It was a 9mm Springfield EMP and man is it nice. It just feels good in your hand and is also concealable. I did like many of you probably would and went to shoot it the day after I bought it. I took it out with a friend of mine and on the 3rd shot the gun jammed. Odd. We got the gun unjammed and then shot it again and it kept jamming. This was rare for a Springfield and it got to where the action wouldn't even totally close when it had bullets in it. I called Nichols Store up and we took the gun back the next day. The gun specialist at the store agreed that this was abnormal and that the pistol should not be jamming like it was. Nichols sent the gun back to Springfield Armory and I waited on the returned pistol.
A few weeks later I got a call from Nichols saying my pistol was back and that it had been worked on and had new parts in it. So I went back down to Nichols to pick up the pistol. When I talked to the guy at the counter he told me that I’d need to pay $20 in shipping and noted that it wasn't Nichols Store fault for the gun jamming. Well it definitely wasn't my fault! So I told him I wasn't going to pay for the shipping and that Nichols should I push that cost back on Springfield. He really couldn't disagree with me since he knew I’d just walked out of the store 2 days earlier with the gun. At this point we went and found the store manager who instantly corrected the situation and said not to worry about. I wasn't too upset with the guy at the counter because he was just doing his job. Once the situation made it to management then the correct action was taken. I walked out of the store with the updated pistol and it’s been working fine since.
In both of these scenarios the people at Nichols Store ultimately made the situation right. That’s what sticks out to me because it didn't have to happen and that’s the reason I’ll keep going back. Good customer service is not easy to find in today’s day and time, but when you find it… it makes all the difference in the world.
Beyond the good customer service experiences I also see Nichols Store proactively engaging with hunters and outdoorsmen. They are always at every trade show or hunting event that you can find. They are avid supporters of the local Ducks Unlimited Chapter and they interact with hunters online on FB, Twitter, and anywhere they can find.
When I look at all these factors combined I see an organization that cares about their business and the community they support. They could easily have wronged me in those 2 situations and went on with things, but they didn't. They could also not be supportive of local organizations and reach out to hunters like they do. The care factor + the support of the hunting community are what makes Nichols Store different to me.
So if you’ve haven’t been to Nichols Store, be sure to check it out if you’re in the Rock Hill area and be sure to tell them that WeHuntSC sent you!